Question 1

How do I book a service?

Accepted Answer

Pick a service from the home screen, choose ASAP (next available fixer) or Scheduled (a specific time), set the address, and confirm payment. We match you with a verified fixer in your area and you’ll be notified as soon as one accepts.

Question 2

What's the difference between ASAP and Scheduled?

Accepted Answer

ASAP broadcasts your job to nearby available fixers and the first one to accept is yours. Scheduled lets you pick a specific date and time so we can confirm the slot in advance.

Question 3

How do recurring services work?

Accepted Answer

When you pick a frequency other than One-time (Weekly, Bi-weekly, Monthly), you save with a recurring discount. We charge your default card automatically each cycle so service never gets interrupted. The card you use at signup becomes your default — you can change it anytime in Profile → Payment Methods.

Question 4

Where is my card stored, and what if I want to use a different one?

Accepted Answer

Cards are stored securely with Stripe, never on our servers. Manage saved cards in Profile → Payment Methods: add a new one, set a different one as default, or remove a card you no longer use. The default card is what gets charged for adjustments and recurring cycles.

Question 5

My payment failed — what now?

Accepted Answer

Open Profile → Payment Issues. You can retry the failed charge, or tap "Update payment method" to add a new card and set it as default. If retries are exhausted, you’ll see a clear "Payment Failed" message and we won’t keep trying that card; reach out to support if you think this is a mistake.

Question 6

The fixer wants to charge for extra work — what happens?

Accepted Answer

Fixers can request a job adjustment from the job after they check in. You'll see exactly what they're proposing and the new total before approving or denying. If you approve, we charge the difference on your default card. If you deny — or don't respond in time — the fixer finishes only the originally agreed scope and no extra is charged.

Question 7

How do I reschedule a recurring service?

Accepted Answer

Open the upcoming occurrence and tap Reschedule. You can either move just this one occurrence (the rest of the series stays on its original cadence) or shift the whole series so every future occurrence moves with it. One-time bookings cannot be rescheduled — you would need to cancel and rebook for a different time.

Question 8

Can I cancel a booking?

Accepted Answer

Yes — open the job and tap Cancel. More than 24 hours ahead, you get a full refund. Less than 24 hours, a $15 processing fee applies. Within 2 hours of the appointment, the full job amount is charged. See Terms of Service for the full cancellation policy.

Question 9

The fixer didn't show up — what now?

Accepted Answer

We'll get automatically alerted on our side, but you can always raise a message in your job to the Administrators or message support.

Question 10

Why am I being charged tax and a service fee?

Accepted Answer

Tax is calculated by Stripe based on your service address; what we collect is what we remit. The service fee covers payment processing, fixer matching, and customer support. You'll see the full breakdown — service price, fee, tax — before paying.

Question 11

How do I update my address or delete my account?

Accepted Answer

Saved Addresses are in Profile → Saved Addresses. To delete your account, go to Profile → Privacy & Security and tap Delete Account, then confirm with your password. Deletion is permanent and removes your personal details. You can't delete your account while you have active or upcoming jobs or an active recurring service — cancel or finish those first. For a copy of your data, contact support — we'll send it within 30 days per applicable privacy laws.

Frequently asked questions